What an agent
can actually own.
Six job families. Each one is a system we can build and deploy today, shown as the architecture rather than as a promise. The agent is given the goal, not the script, and once it is running it reads the workflow around it and tells you what to fix next. If your job repeats, runs on data, and somebody currently does it by hand, it belongs on this page even if it is not listed.
SDR, BDR, GTM engineering.
One job under three names.
Find who is worth approaching, work out who decides, read the business rather than a template, write for them alone, follow up on a schedule, and hand a human the reply. This is the family Krateon has run longest and the one on the proof page.
The client acquisition desk
Runs every day. Stops the moment a person is needed, and tells that person everything it already knows.
Answer what repeats.
Route the rest, already briefed.
Most support volume is the same handful of questions wearing different clothes. An agent answers those from your own documentation, and everything it should not touch reaches the right person with the account, the order and the previous thread already pulled.
Support triage and first response
You set the line: what it answers alone, what it drafts for a human to approve, what it never touches.
Every call scored.
Not a sample, all of them.
A manager listens to two calls a week and calls it coaching. An agent listens to every conversation your team has, scores each against the standard you set, writes the report, and tells each person what to do more of and what to stop. Same job for written work, delivery output, and anything with a checklist.
The reviewer and the coach
Two outputs from one system: the pass or fail on the work, and the pattern behind why it keeps happening.
The hours your team burns on tabs.
Finding companies, finding people, finding out what a business actually does, then getting all of it into the system in a shape somebody can use. It is nobody's favourite part of the job and it is a large part of most weeks.
The research desk
Writes back into your fields, your format, your record. Not a wall of text somebody has to re read.
The Friday afternoon that produces nothing new.
Pulled, reconciled, calculated on your definitions, written with the commentary, and delivered on the day it is due. Including the part everyone skips, which is saying what moved and why.
The reporting desk
Where two systems disagree it flags the conflict rather than quietly picking one. That single behaviour is what makes a report trustworthy.
The handoffs between your own systems and your own people.
Email handling and sending, invoices, sheets and data hygiene, onboarding a client, moving a deal into delivery, keeping two tools in agreement, and chasing the document nobody sent. Individually trivial. Collectively a full time job somebody is already doing badly because it is nobody's actual role.
The operations agent
Usually the cheapest first agent to build: no external risk, no customer facing surface, and the time saved is immediate.
The list is six shapes, not six products. The test Krateon applies is the same every time: does the work repeat, does it run on data, and does it have a definition of done. If yes, it has an architecture and we will show you it on the call. If it needs something we have not built before, you hear that on the consultation rather than six weeks into an engagement.
Pick the job you would hand over first.
Thirty minutes. We go through your operation, tell you straight whether an agent should own that job, and show you one running.